Privacy policy
Glass Systems of Alabama respects your privacy. This Privacy Policy explains what
personal information we collect, why we collect it, how we use and share it, and the
rights you have, including when you provide your phone number or email for service
communications.
Who we are & how to contact us:
Glass Systems of Alabama
Location: 24010B Canal Road Orange Beach, AL 36561 - 251-981-2088
Email: customerservice@glasssystemsofal.com
What personal information do we collect?
We collect information directly from you, automatically when you use our website,
and from third parties (e.g., insurers or referral partners):
• Identity & contact data – name, email, phone number, mailing address.
• Service details – job location, project notes, images you share (e.g., a damaged
pane), preferred dates/times.
• Payment information – if payments are processed, we receive payment
confirmations from our processor; we do not store full card numbers on our
systems.
• Website/technical data – IP address, device/browser information, pages
viewed, and similar analytics.
• Communications – emails, calls, texts, and form submissions, including any
messages you send or receive via our SMS/texting service.
When you sign up for SMS/text messages (e.g., reminders or updates):
We collect your mobile phone number and the consent you provide (e.g., via form,
checkbox, or keyword opt-in). This information is used to send the service-related
messages you authorized and to comply with regulations such as the TCPA and
A2P-10DLC. We do not obtain this data from third-party data brokers or lead-generation
services that purchase or aggregate phone numbers.
Why we collect it (purposes) & our legal bases
We use your information to:
• Provide and schedule services – estimate requests, on-site and in-shop work,
order parts, complete installations and repairs.
• Customer support & communications – confirmations, reminders, updates,
responses to inquiries, and service-related alerts.
• SMS/text-based communications (where opted in) – send appointment
reminders, service updates, job status updates, and completion notices.
• Insurance coordination – verify coverage, submit documentation, and facilitate
claims at your request.
• Billing & accounting – invoices, receipts, tax, and recordkeeping.
• Legal & compliance – protect against fraud, enforce agreements, and comply
with law or lawful requests.
Where we rely on consent (e.g., certain emails or SMS, or cookies where required), you
can withdraw it at any time using the contact details above or by replying “STOP” or
following the opt-out instructions in any message.
Do we share or sell personal information?
We do not sell or share mobile or personal data with third parties, affiliates, or partners
for marketing or promotional purposes. We only share data with third parties when it is
strictly necessary to deliver our service and only under binding agreements that ensure
confidentiality. Under no circumstances will mobile data be shared or sold for
advertising or promotional use.
We may share information with:
• Service providers/processors – who help us operate our business (e.g., hosting,
email/SMS platforms, scheduling/CRM, analytics, payment processing,
installers/subcontractors, and delivery/courier services). These parties are
contractually obligated to protect your information and use it only for our
instructions.
• Business partners – involved in your project (e.g., contractors or general
contractors you authorize).
• Authorities – when required by law or to protect rights, safety, and security.
• In a business transaction (e.g., merger or asset sale), information may be
transferred consistent with this Policy.
SMS/phone-number consent data:
Your mobile number and consent status are shared only with our approved messaging
service provider (e.g., Twilio) and related systems for lawful message delivery and
compliance reporting. We do not sell or rent this data.
International transfers
We are based in the United States. If you access our site from outside the U.S., your
information may be processed in the U.S. and other countries, which may have different
data-protection laws. Where required, we use appropriate safeguards (such as
Standard Contractual Clauses) for cross-border transfers.
How we use cookies & analytics
Our website may use cookies and similar technologies to run the site, keep it secure,
measure traffic, and improve services. You can control cookies via your browser
settings. Where local law requires consent for non-essential cookies, we will request it.
How long we keep information (retention)
We keep personal information only as long as needed for the purposes described
above—typically for the duration of your project plus a reasonable period for warranty,
accounting, tax, and legal compliance. We then delete or de-identify it according to our
retention policies. SMS consent records are retained for at least the period required by
applicable law (e.g., TCPA) and internal compliance purposes.
Security
We use reasonable technical and organizational safeguards to protect personal
information, including access controls, encryption, and secure hosting. No system is
perfectly secure, so we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have some or all of the following rights:
• Access – request a copy of the personal information we hold about you.
• Correction – ask us to correct inaccurate or incomplete information.
• Deletion – request deletion of your personal information (subject to
legal/operational exceptions).
• Portability – receive your information in a portable format where feasible.
• Restriction/Objection – restrict or object to certain processing, including
processing based on legitimate interests or direct marketing.
• Withdraw consent – where we process data based on consent.
How to exercise your rights
Please email customerservice@glasssystemsofal.com, call 251-981-2088 , or write
to us at Glass Systems of Alabama, 24010B Canal Road, Orange Beach, AL 36561.
To protect your information, we may need to verify your identity before acting on a
request. Authorized agents may submit requests where permitted by law.
SMS opt-out instructions:
You may opt out of text messages at any time by replying STOP to any message, or by
contacting us using the contact details above. After you opt out, we may send a final
confirmation message, but we will not send further texts.
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect
personal information from children.
Changes to this Policy
We may update this Policy from time to time. We’ll post the updated version with a new
effective date on this page. Your continued use of our services after changes become
effective means you accept the revised Policy
